Claim Compensation for Pothole Vehicle Damage
Pothole Damage? You Can Claim a Refund Under Consumer Law
The Danger of Potholes
Potholes on our roads are not just an inconvenience. They cause serious damage to vehicles and are responsible for many accidents every year. What most citizens don’t know is that they have a legal right to claim compensation—a refund for the damage suffered.
⚖️ Legal Responsibility
Under the Consumer Protection Act and the Motor Vehicle Act, the responsibility of maintaining safe roads lies with civic authorities. These include the Municipality, Roads & Buildings Department (R&B), and the National Highways Authority of India (NHAI). If these agencies fail to maintain roads properly, they can be held accountable.
What To Do If Your Vehicle Is Damaged
If your vehicle suffers damage due to a pothole, it is important to collect proper evidence:
Take photos and videos of the pothole.
Keep repair bills and receipts of the damage.
File a complaint with the concerned municipal or highway authority.
️ Next Step: Consumer Forum
If the authority does not respond or refuses to take action, you can approach the District Consumer Forum. With sufficient evidence, the forum can order the concerned department to pay compensation (refund of expenses) for your losses.
Example Cases
In several past judgments, courts have directed civic authorities to pay not just the repair costs, but in some cases also additional compensation for the mental agony caused. This sets a strong precedent that pothole-related damages are not just “bad luck” but a matter of consumer rights.
✅ Your Right as a Citizen
The next time your vehicle is damaged because of potholes, don’t remain silent. Collect evidence, file a complaint, and assert your rights. The Consumer Protection Act is there to protect you.
